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Wire fraud prevention guide

Real estate wire fraud prevention policy template for brokerages

One spoofed email can redirect a buyer's down payment. Here is how brokerages put wire fraud controls in writing, and editable templates to do it.

  • Plain English
  • Editable Word & Excel
  • Free self-assessment

Updated October 18, 2026 · Get the free self-assessment

The requirement

Why brokerages need a written wire fraud policy

The FBI's 2025 Internet Crime Report logged 12,368 real estate fraud complaints and $275.1 million in losses. Business email compromise, where a criminal impersonates someone you trust by email, cost another $3 billion across all industries. Closings are a favorite target because large wires move on tight timelines.

Most of these attacks follow the same pattern. A criminal gets into or spoofs an agent's, title company's or lender's email, then sends new wiring instructions days before closing.

A written policy breaks that pattern. It covers four things: tell clients at the start that you will never send wiring instructions by email, verify every instruction or change by phone using a number you got independently, train agents to spot red flags, and know exactly who to call if money goes to the wrong place.

A written policy also helps when a client or insurer asks what your brokerage does to prevent wire fraud. If you are in Florida, the Florida Information Protection Act (§501.171) separately requires reasonable measures to protect personal information.

Requirement by requirement

Where each requirement is covered in the Real Estate CyberSecure kit

Every document is editable Word or Excel. Items marked Pro are in the Professional Edition only.

RequirementWhat it means for youKit documents
Wire fraud policyFirm-wide rules for how wiring instructions are given, checked and changed.
  • Wire Fraud & Closing Funds Protection PolicyPro
Early client warningTell buyers and sellers up front how you will and won't communicate.
  • Client Wire Fraud AdvisoryStarter & Pro
Call-back verificationVerify every instruction or change using an independently found number.
  • FORM-01 Wire Instructions & Payment Change Verification FormPro
Email security and MFAMake agent email accounts harder to take over.
  • Email & Phishing Security PolicyStarter & Pro
  • Multi-Factor Authentication PolicyStarter & Pro
Agent trainingTeach agents the red flags of a spoofed closing email.
  • Security Awareness & Training PolicyStarter & Pro
  • Agent & Staff Cybersecurity Quick GuidePro
Transaction platform securityVet the e-sign, CRM and transaction platforms you use.
  • Vendor, Cloud & Transaction Platform Security PolicyPro
Response when money is misdirectedWho calls the bank, the FBI and the client, and when.
  • Incident Response PolicyStarter & Pro
  • Incident Response Plan & PlaybooksPro
Records retentionKeep and dispose of transaction files securely.
  • Transaction Records Retention & Disposal PolicyPro
Practice itRun a closing-day wire fraud tabletop.
  • Tabletop Exercise KitPro
See a sample page

What the Wire Fraud & Closing Funds Protection Policy looks like

Plain-language templates with bracketed fields for your details, policy IDs that stay the same when you upgrade, and a footer reminding you to customize before use.

  • Download right after checkout
  • Edit in Microsoft Word, Google Docs or any word processor
  • One-time price: Starter $149 · Professional $249
Sample first page of the Real Estate CyberSecure Wire Fraud & Closing Funds Protection Policy template
Page 1 of the Real Estate Wire Fraud & Closing Funds Protection Policy (RE-CYB-020).
What's inside

Every file in each edition

Policy numbers carry over from the Starter Kit to the Professional Edition, so you can start small and upgrade without renumbering.

Starter Kit

$149

23 editable files

Policies 15

  • RE-CYB-001Information Security Policy
  • RE-CYB-002Cybersecurity Roles & Responsibilities Policy
  • RE-CYB-003Risk Management Policy
  • RE-CYB-004Password & Authentication Policy
  • RE-CYB-005Access Control Policy
  • RE-CYB-006Multi-Factor Authentication Policy
  • RE-CYB-007Acceptable Use Policy
  • RE-CYB-008Security Awareness & Training Policy
  • RE-CYB-009Email & Phishing Security Policy
  • RE-CYB-010Endpoint Security Policy
  • RE-CYB-011Mobile & Remote Work Policy
  • RE-CYB-012Data Protection & Encryption Policy
  • RE-CYB-013Backup & Recovery Policy
  • RE-CYB-014Incident Response Policy
  • RE-CYB-015Business Continuity & Disaster Recovery Policy

Plans, guides & assessments 7

  • WordImplementation Guide
  • WordAgent & Staff Cybersecurity Guide
  • WordIncident Response Plan
  • WordClient Wire Fraud Advisory
  • Word30-60-90 Day Action Plan
  • Word50-Point Cybersecurity Checklist
  • WordCybersecurity Maturity Assessment

Workbook 1

  • ExcelReal Estate CyberSecure Toolkit

Professional Edition

$249

41 editable files

Policies 21

  • RE-CYB-001Information Security Policy
  • RE-CYB-002Cybersecurity Roles & Responsibilities Policy
  • RE-CYB-003Risk Management Policy
  • RE-CYB-004Password & Authentication Policy
  • RE-CYB-005Access Control Policy
  • RE-CYB-006Multi-Factor Authentication Policy
  • RE-CYB-007Acceptable Use Policy
  • RE-CYB-008Security Awareness & Training Policy
  • RE-CYB-009Email & Phishing Security Policy
  • RE-CYB-010Endpoint Security Policy
  • RE-CYB-011Mobile & Remote Work Policy
  • RE-CYB-012Data Protection & Encryption Policy
  • RE-CYB-013Backup & Recovery Policy
  • RE-CYB-014Incident Response Policy
  • RE-CYB-015Business Continuity & Disaster Recovery Policy
  • RE-CYB-016Vendor, Cloud & Transaction Platform Security Policy
  • RE-CYB-017Generative AI Acceptable Use Policy
  • RE-CYB-018Vulnerability & Patch Management Policy
  • RE-CYB-019Transaction Records Retention & Disposal Policy
  • RE-CYB-020Wire Fraud & Closing Funds Protection Policy
  • RE-CYB-021AI Governance Policy

Plans, guides & assessments 9

  • WordProfessional Edition Implementation Guide
  • WordIncident Response Plan & Playbooks
  • WordTabletop Exercise Kit
  • Word30-60-90 Day Action Plan
  • WordAgent & Staff Cybersecurity Quick Guide
  • WordClient Wire Fraud Advisory
  • Word50-Point Cybersecurity Checklist
  • WordCybersecurity Maturity Assessment
  • Word50-Question Real Estate Cybersecurity Self-Assessment

Forms & templates 10

  • FORM-01Wire Instructions & Payment Change Verification Form
  • FORM-02Access Request Form
  • FORM-03Agent & Staff Offboarding Checklist
  • FORM-04Software & SaaS Request Form
  • FORM-05Security Exception Request
  • FORM-06Incident Intake Form
  • FORM-07Vendor Security Questionnaire
  • FORM-08Policy Acknowledgment Form
  • FORM-09Breach Notification Evaluation Worksheet
  • FORM-10Management Review Record

Workbook 1

  • ExcelReal Estate CyberSecure Professional Toolkit
Questions

Frequently asked questions

What should we do if a client wires money to a scammer?

Call the sending bank immediately to request a recall, file a complaint at ic3.gov, alert the title or closing company and follow your incident response plan. The first hours matter most.

Is a wire fraud policy legally required for brokerages?

No single federal rule requires one, but it is a widely recommended practice. State law, such as Florida's §501.171, requires reasonable measures to protect personal information.

Which edition includes the wire fraud policy?

The Professional Edition includes the Wire Fraud & Closing Funds Protection Policy and the verification form. Both editions include the Client Wire Fraud Advisory.

Can we brand the client advisory?

Yes. Every file is editable Word, so you can add your logo and contact details.

Is this legal advice?

No. These are editable templates and education. Have your broker's attorney review client-facing documents.

Free download

Free Real Estate cybersecurity self-assessment

Answer 50 yes / no / not sure questions across 10 areas. Score your results and get clear next steps for your industry.

  • Small Business, Law Office, Real Estate, Healthcare, Accounting & Tax, Insurance Agency, Financial Advisor, Auto Dealer, Mortgage & Title, and Cyber Insurance Readiness editions
  • Starred priority questions and a scoring table
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Ready to put it in writing?

Get the Real Estate CyberSecure kit

Start with the Starter Kit or get every policy, form and workbook in the Professional Edition. Policy numbers carry over if you upgrade.

See the full Real Estate CyberSecure page

Sources

  1. HousingWire: FBI cybercrime losses, real estate fraud hits $275M
  2. FBI Internet Crime Complaint Center (IC3)
  3. Florida Statutes § 501.171, Security of confidential personal information

This guide is plain-English education, current as of October 18, 2026. It is not legal advice, an audit or a compliance determination, and Cybriva is not affiliated with any regulator or standards body named here. Rules change and vary by state; confirm how they apply to you with your attorney or compliance advisor.

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